FAQ – Sea Freight

We sell strong, double-cushioned tea chest-sized boxes, specially designed to endure the journey of your shipment. These boxes also include spaces for the sender to write all relevant details, such as name, address, and contact information.
You are welcome to use any type of box, as long as it is sturdy and durable enough to hold the cargo through the shipment process.

The standard weight limit for a box is 35kg.
If the box exceeds this weight, additional overweight charges will apply.

Fragile items should be wrapped individually using bubble wrap or foam padding and placed in a box with sufficient cushioning to prevent movement.
If you’re unsure how to pack fragile items properly, we offer professional packaging services for an additional fee. Let us handle the packaging to ensure your fragile items are safely secured for the journey.

Yes, electronic and valuable items can be sent. Ensure these items are declared upon booking.
Please note that these items may incur customs duty, depending on their value.

Due to the extended transit times of sea freight, perishable items like fresh food, plants, or other time-sensitive goods may spoil or go bad before reaching their destination.
It is not recommended to send perishable items unless they are appropriately preserved or meet special handling requirements.
If you need further advice, consult our team to explore possible alternatives or solutions.

Fragile items should be wrapped individually using bubble wrap or foam padding and placed in a box with sufficient cushioning to prevent movement.
If you’re unsure how to pack fragile items properly, we offer professional packaging services for an additional fee. Let us handle the packaging to ensure your fragile items are safely secured for the journey.

Items such as firearms, explosives, drugs, and counterfeit goods are strictly prohibited.
Check with us for a detailed list of restricted items before packing.

Double-box especially valuable or fragile items.
Fill all empty spaces with cushioning materials to prevent shifting.
Avoid overloading the box, as this can weaken it.

Yes, you can order items online and have them delivered directly to our warehouse.
We also offer a pickup service for your online orders for an additional fee.
Necessary shipment booking can be completed once your goods arrive at our warehouse, and we will notify you to proceed with the next steps.

Avoid sending more than 5-7 pieces of a particular item, as customs may assume it is for commercial purposes.
For higher-value items such as medicines, including fish oil or vitamins, it’s recommended to send up to 3 items per shipment to avoid complications with customs.

Clearly write the recipient’s name, full address, and contact number on the box.
Include the BL number in large writing so it is identifiable
Use a waterproof marker or affix printed labels to avoid smudging.

Yes, include a detailed packing list inside the box for customs purposes.
Ensure the list matches the declaration on your shipping documents.

Yes, we can pick up from any location in Australia, including rural areas.
We partner with reliable courier services to ensure your package is collected promptly.
For a more cost-effective option, you can also drop off your package at the nearest courier depot.

Yes, you can drop off your package at our warehouse in Prestons or at one of our collection points.
Visit our Locations page for a list of drop-off locations along with addresses and contact numbers.
If you live far away from major cities dropping off at one of our partnered courier depot is available

Yes, you can collect your cargo from our warehouse in Kelaniya. We will notify you when the cargo is ready to collect and arrange a date to collect.
Alternatively, you can collect the cargo directly from customs through the bond warehouse, although this process may take 2-3 hours. Collecting from customs requires additional paperwork which we will provide prior to your visit. Please note that the cargo needs to be inspected by a customs officer in your presence, and any applicable duties must be paid directly to the officer at that time.